Returns, Refunds, Replacements
We do not accept returns or exchanges unless the item you purchased is defective. If you receive a defective item, please contact us using the website Help form or via email at firstname.lastname@example.org with details of the product and the defect. We will then advise where to send the item you consider defective.
Upon receipt of the returned product, we will fully examine it and notify you via e-mail, within a reasonable period of time, whether you are entitled to a refund or a replacement as a result of the defect. If you are entitled to a replacement or refund, we will replace the product or refund the purchase price, using the original method of payment.